After successfully building a good quality clientele over the last 7 years,
we have learned a few things along the way.
Primarily, we found that what our customers were looking for is plain 'ole
good customer service. Good quality parts at outstanding prices, fair
shipping charges without, extra "handling fees" and speedy delivery.
Through diligence each day we strive to accomplish all of those things on
each and every order we process. We certainly don't claim perfection, just
diligence and perseverance to treat our customers how we would want to be
treated. Isn't that all you really want from a professional?
Online Catalog
We are committed to providing our customers with low prices and speedy
delivery all in one easy step with our Secure On-Line Ordering Virtual VW
Store. Click products on the navigation bar to
check out our full color catalog!
Advertising
Something else we found is that customers are so appreciative when you
reward them. In the beginning we didn't advertise, mostly for monetary
reasons, but even now that we can afford the extra expense, we realized
that our customers were already advertising for us by spreading the word
about Virtual World Parts all over the internet... on newsgroups, mailing
lists and forums. So now instead of shopping for advertising space we are
shopping for goodies.... candy, stickers, hats, t-shirts, toy cars,
calendars to name a few. We decided to focus our advertising dollar to
just that... rewards for the customer... what a concept! When you get a
box from us you're sure to find it neatly packed and well protected with
your receipt and a little something for you just to show our thanks for
placing your trust in Virtual World Parts.
Shipping
You'll find it so easy to browse our store even if it's just to look and
get ideas. We offer selected items on SPECIAL each month that are shipped
to your door with no shipping cost to you! We have found with our own
experiences that when you buy something mail order it's a real bummer to
end up with a huge "shipping and handling" amount tacked on to the bill.
Can you relate? That's why we decided to make it easy and affordable on
our customers by offering specials that are shipped free. Let's say you
purchase one item on special and one item that's not on special, we're
going to split the cost of shipping with you. It's Simple... We want your
experience to be a positive one.
Returns
Another thing we've paid close attention to is that when you purchase a
product, sometimes it's either not what you expected or simply not the
right part. So in that case it should not be a big hassle to return it.
We make it easy by promptly refunding your money once we receive the part
back (in original condition of course). The point is, we don't offer you
an attitude when you decide to return it.
OEM Parts
Because we understand that your Volkswagen or Audi is a work in progress,
we offer a variety of OEM, performance and accessory products through our
Virtual Store.
Thank you for stopping by for a visit. We hope you found just what you're
looking for!!
